Referral Administrator - Ringwood, United Kingdom - Southern Counties Veterinary Specialists

Southern Counties Veterinary Specialists

Verified Company

Ringwood, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services.

We have recognised specialists in the fields of anaesthesia, cardiology, dermatology, internal medicine, oncology, opthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery.

We also have an animal rehabilitation team.

We are looking for a full-time member of staff to join our referral department. This is a busy team who are liaising with clients, veterinary professionals and insurance companies on a daily basis. Excellent customer service skills, a confident phone manner and attention to detail are a must.

Applicants must be able to multitask and work well under pressure, ensuring the job is done to a high standard.

Sharing information and working well as a team are also vital requirements.

Referral team members are required to assist with organising emergency cases and speaking to clients in distressing circumstances.

Therefore, you must be able to remain calm and empathetic to our clientele, whilst equipping them with the correct information to make the process as stress free as possible.

Working hours are Monday to Friday 9.30am-6.30pm no weekends or bank holidays.

You must be available for a face to face interview onsite we will then be able to show you around the practice and offices.

Immediate start is an option

Essential Skills**:

Being able to work in a fast paced environment and the ability to multi task
Customer Focus
To have a professional manner at all times
Excellent telephone skills
Good verbal communication
Computer Literacy especially with Microsoft Office Skills (in particular Excel, Word and Outlook)
Being work under pressure
Being organised and able to prioritise
Being able to work well in a team and independently
Being able to adapt to changes within the growing practice

Daily tasks will include:

Dealing with telephone queries
Contacting clients and booking new referrals
Contacting insurance companies for policy information
Reading clinical history for information relevant to the condition
Chasing documents and dealing with queries from our own clinicians
Taking payments from clients
Assisting our clinical team with emergency cases and arranging emergency appointments when needed
Working on a face to face basis with admin team members and veterinary professionals.