Rental Coordinator: Basingstoke - Trane Technologies

Trane Technologies
Trane Technologies
Verified Company
Basingstoke, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home.

We boldly go.


Job Summary:


The Rental Coordinator will be based at our Trane UK Limited Basingstoke office and will report directly to the Assistant Rental Operations Manager.

Responsible for coordinating hire processes and technician schedules The Rental Coordinator will develop and maintain customer relationships and maximise business opportunities.

Must be extremely organised and the ability to manage own workload but that of our engineers and technicians in a fast paced environment.

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Responsibilities:
  • Handle Rental Extras
  • parts that are needed over and above the original shipment to site.
  • Handle Equipment Rental Exchanges equipment swap outs, including arrangement of transport to and from site, technicians, liaising with the depot and delivering the required communication with the customer.
  • Handle Breakdown delivery ensure all breakdowns are attended in timely manner meeting the specific customer SLA.
  • Organise/schedule all work in progress/outstanding calls in a timely manner.
  • Keep customers and technicians informed of progress/any changes to prearranged plans.
  • Be flexible in approach when dealing with on demand call outs working with Regional Service Manager as required to deliver a seamless service.
  • Correctly prioritise works to suit workload.
  • Ensure technician system work orders / calls remains up to date.
  • Order parts from suppliers when given specific information from technicians.
  • Answer customer queries/complaints relating to service calls and technician visits.
  • Maintain database, accurately updating information.
  • Become familiar with specific customer requirements and maintain existing/new relationships.
In addition to these duties employees are required to carry out such other tasks as may be required


Key Competencies:


  • Excellent communication skills
  • Experience with dealing with fast paced, high volume workload.
  • Analytical problem solving
  • Team player
  • Customer focused.
  • Forward thinking
We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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