Infrastructure Engineer - Coventry, United Kingdom - Pertemps Black Country Perms

Pertemps Black Country Perms

Verified Company

Coventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Job: Infrastructure Engineer

Location:
Meriden

Hours: 9:00-5:00 (office-based)

Salary:
£35,000 - £45,000

Benefits: 32 days of annual leave (incl. bank holidays), Share Scheme, Perkbox, high street discounts and many more.**To provide third line professional technical support with the aim to fix all incidents passed to them from 1st and 2nd line.

This will be achieved by effective troubleshooting, diagnosis and working with 3rd party providers on more complex incidents which cannotbe resolved by 1st and 2nd Line.

You will be required to investigate and resolve support incidents in line with the customer's SLA.

Infrastructure Engineer Responsibilities & Duties:

Act as the Technical Lead working with Incident and Service Delivery Management.
Proactive monitoring of allocated assignment groups and personal queues.
Resolution of technical issues escalated by 1st and 2nd line
Proactively communicate with internal colleagues, third parties and customers, to ensure customer is appraised on progression the path to resolution.
Successful BAU project delivery on new systems and integrations
Patching / updates of key infrastructure and services related to customer accounts
Updating internal systems and documentation with relevant information
Mentor junior members of the team.
Achievement of SLAs for response and resolution.
Work across teams and with third parties on escalation of problems and major incidents.
Manage 3rd party suppliers for delivery of services such as data connectivity.
Carry out tasks as assigned by line management, ensuring process is followed.

Infrastructure Engineer Skills / Experience / Qualifications: