Maintenance Planner - Birmingham, United Kingdom - Citizen

Citizen
Citizen
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position:
Permanent - Birmingham

Temporary 6 months - Coventry

Full time 37 hours in line with rota pattern working Monday to Thursday 8:00-16:00 or 10:00-18:00 and Friday 8:00-15:30 or 10:30-18:00

We are brave, we are ambitious, we are honest, and we are Citizen


This is a great opportunity for you to join and be part of the Citizen Maintenance team to make a real difference to our customers.


Reporting to the Maintenance Planning Manager, the Maintenance Planner will contribute to the provision of customer focussed end to end operational and administrative support to a team of Trade Engineers, Supervisors, Surveyors and Managers.


In housing you can make a real difference, the role of Maintenance Planner will involve:

  • Planning and managing repairs appointments for the day-to-day trade's engineers and customers, ensuring all appointments are attended to within timescale and in line with our procedures.
  • Raising, appointing and completion of all works orders in line with our processes and procedures using DRS (dynamic resource scheduling software), our external contractor portal and our inhouse management system Active H.
  • Raising works orders and purchase orders to contractors and suppliers supporting the maintenance operation.
  • Ensuring effective communication and cooperation between the maintenance planning team, Maintenance Operation's Supervision / Management / Technical Support, external and internal clients, contractors, suppliers, the Customer Service Centre and other stakeholders.
  • Working closely with our customer service centre, taking telephone calls and supporting customer repair enquiries both over the telephone and through our tasking systems
  • Ensuring customers are kept informed of progress with repairs and related enquiries
  • To generate reports and interrogate data to identify inefficiencies, inaccuracies and trends and to ensure that records are accurate and auditable.
  • To encourage the resolution of firsttime fixes and to ensure necessary followon works are raised and /resolved effectively.

As a Maintenance Planner we need you to have:

  • Excellent communication skills, written and verbally
  • The ability to work in a fastpaced environment
  • The ability to mediate in difficult situations
  • The ability to work on your own initiative
  • To be open and adaptable to change

We would be _really_
excited if you have:

  • Previous planning experience in a similar environment
  • Advanced skills in Excel

Our people are everything and we offer:

  • Opportunities for salary progression, which is directly linked to performance reviews
  • IT equipment to allow some optional home working
- 'Live work better' scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave


  • Company Pension

  • Citizen matches up to 10%
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen's Wellbeing platform
  • Employee Excellence Awards (winners receive extra days annual leave that year)
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be
one of the UK's most trusted social housing providers,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these.

So, we are working to solve some of the most pressing issues around housing and homelessness.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.


Closing date: 28 February 2023
**Interview date: 8 March 2023
More jobs from Citizen
See all jobs of Citizen