Customer Service Advisor - Coventry, United Kingdom - RSD Recruitment

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor

£21,000 - £22,000

Monday to Friday (8:00am - 16:30pm), 1 in 2 Saturdays, 1 in 2 Sundays

Full time
The Access Store is the operational heart of the company. The role of the Customer Sales Advisor is to ensure Access customers receive a consistently high level of service.

In addition to providing day-to-day help to our customers, the Customer Services Advisor will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other Store activities.


Main Duties:


  • Deal effectively with sales enquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
  • Maximise every sales enquiry to ensure the store hits its target
  • Complete all administrative tasks to ensure compliance with company procedures
  • Maintain a clean and tidy store.
  • Will be required to lone work. In instances of lone working or in the Store Manager
and Supervisors absence take key holder responsibility.

  • Will be required to carry out forklifting.
  • Ensure that the store 'bad debt' is kept to a minimum. Implementing procedures
and controls to recover any bad debt.

  • Adhocduties

Responsibilities:


  • Day to day liaison with customers
  • Achieving a high level of customer service and satisfaction
  • Achievement of weekly, monthly and yearly sales targets
  • Lone Working
  • Physical rounds of the store and the units
  • Forklifting, where applicable
  • Housekeeping

What we offer:


  • Great progression opportunities
  • Bonus scheme
  • Competitive salary

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£21,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
One location


Reference ID:
IL - CSA

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