Customer Service Assistant, Full Time - Manchester, United Kingdom - Emson Creative Consulting
Description
About us
Emson Creative Consulting is a small business in Manchester. We are professional, customer-centric and innovative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Onthejob training
- Company perks
Full-Time (Monsay-Friday)
Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Process orders, returns, and exchanges, ensuring accuracy and attention to detail.
- Maintain customer accounts by updating information, tracking orders, and resolving any accountrelated issues.
- Collaborate with internal teams to address customer concerns and provide appropriate solutions.
- Keep detailed records of customer interactions and transactions for future reference.
Experience:
- Motivated to achieve results.
- Ability to work in a fastpaced environment against deadlines.
- Excellent Communication skills (verbal and written).
- Strong relationship skills.
- Ability to work independently and in a team without supervision.
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
- Honesty and Integrity.
- Drive and Commitment.
- Team Player.
Salary:
£22,137.00-£23,585.00 per year
Benefits:
- Employee mentoring programme
- Free or subsidised travel
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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