Client Service Advisor - London, United Kingdom - The Recruitment Network

The Recruitment Network

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Responsibilities

Take full ownership, from a Client Service perspective, of a dedicated portfolio of clients building strong working relationships with a select client segment.
Display SME level knowledge by playing an active role in the cross training of new/more junior team members.
Provide realtime technical support, to our clients, for all online payment and card channels.
Form strong client relationships through regular verbal communication, understanding our client's business and priorities.
Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and selfservice opportunities.
Tailoring your service approach according to client needs to influence positive 'client satisfaction' survey responses.
Prompt handoff to the complaints team of any customer driven complaint received.
Acts as a resource as well as a coach/mentor to junior team members

Skills & Experience

Several yrs Experience in banking or card operations, or a prior client facing role.
A strong understanding of cash management, payment clearings and/or corporate card programs.
Strong interpersonal, analytical, problem solving, organizational, prioritization, decisionmaking, and conflict resolution skills.
Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner.
Adept at understanding and interpreting simple to highly complex client inquiries
Highly effective at recognizing key operational risks facing clients and the company, and determining where and when to redirect
Desire to learn and develop a full understanding of products, processes, and enhancements and committed to continued professional improvement
Team player, partnering with various teams and verticals, from Operations, through to Product and the Front Office teams, to provide a seamless delivery to the client.
Enthusiasm for delighting clients.