IT Support Help Desk Apprentice - Glasgow - Columbus UK

Description

Overview

Salary: £18,000 per annum

About Columbus UK

Columbus UK is a leading, independent, UK Managed Service Provider based in Glasgow, delivering IT, Cyber Security, Telecoms, Mobile and Broadband services to the UK business market.

About the job

Kickstart your career in IT as an apprentice based in our Glasgow office. You'll gain hands-on experience working across, various areas of IT, from IT support to cyber security to build a well-rounded understanding of Columbus UK. All the time helping to make sure our internal systems and our customer's services work smoothly.

Columbus UK is a leading provider of IT, Cyber Security and Unified Communication solutions, helping businesses leverage cutting-edge technologies to drive growth and efficiency. We are committed to fostering talent and providing opportunities for young professionals to develop their careers in IT and customer support.

Your day as an apprentice

As a Columbus UK apprentice, every day is different as you rotate through various IT departments from support to cybersecurity, working with mentors to develop your technical knowledge to help keep Columbus UK's systems and services running smoothly for colleagues and customers across Scotland.

What you will learn and do

• First-Line Support: Provide initial technical support via phone, email, and chat for a variety of IT-related issues.
• Incident Logging: Accurately log support tickets, ensuring all customer issues are recorded in the ticketing system.
• Troubleshooting: Assist in diagnosing and resolving basic IT issues, including hardware, software, network, and application problems.
• Escalation: Escalate more complex issues to the appropriate internal teams or senior support staff for further resolution.
• User Account Management: Assist with user account setup, password resets, and access permissions.
• Documentation: Maintain up-to-date records of known issues and solutions for future reference.
• Customer Service: Deliver excellent customer service with a positive, professional attitude.
• Learning & Development: Continuously improve technical knowledge through training and hands-on experience.
• Collaborate with teams to deliver excellent service and contribute to key projects.
• Balance practical work experience with study towards a SCQF Level 6 in IT Digital Helpdesk Support.

Program Overview

• Based at our Glasgow Office (G62 8PH)
• Training provider: QA
• End qualification: SCQF Level 6 in Digital Helpdesk Support
• Duration: 1 year
• Start date: April 2026 or sooner

What you need to apply

• Entry-Level Position: This is an apprenticeship role, so no prior experience is required, though a passion for IT and technology is essential.
• Basic IT Knowledge: Understanding of common hardware, software, and networking principles.
• Problem-Solving Ability: A proactive approach to identifying and resolving technical issues.
• Communication Skills: Ability to explain technical issues clearly to non-technical users.
• Attention to Detail: Ensure that all information is captured accurately in support tickets and documentation.
• Team Player: Ability to work well with colleagues and learn from experienced professionals.
• Apprenticeship Program: Comprehensive training and development with mentorship from experienced IT professionals.
• Career Development: Opportunities for progression within the IT support team.
• Salary: £18,000 per annum.
• Working Environment: A collaborative and friendly team atmosphere at the Milngavie Enterprise Centre.
• Employee Benefits: Access to holiday entitlement, and potential for performance-based bonuses.

How to Apply

If you are eager to start your IT career and thrive in a fast-paced environment, we would love to hear from you. Please send your CV and a brief cover letter explaining why you're the ideal candidate for this apprenticeship to Alternatively use the Linkedin Easy Apply option.

Columbus UK is committed to diversity and inclusion. We encourage applications from all backgrounds and welcome individuals who are looking to grow in a supportive environment.