Customer Service Executive - Wootton Bassett, United Kingdom - Responsive Personnel

Responsive Personnel

Verified Company

Wootton Bassett, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description - Customer Service Executive (CSE)

Do you dream of more flexibility in your career? Do you pride yourself on honesty and integrity when dealing with valued customers? Are you able to consult rather than sell and listen rather than tell? Do you feel that you could add value for ourcustomer's journey and arrange appointments with appropriate leads which will lead to a high conversion rate for our surveyors? Is a work life balance important to you?

If you relate to the above, you may be the teammate we are looking for.Do not miss this fantastic opportunity to come and build your career in this fast-growing sector and come join our rapidly expanding diverse team

Our client are leaders in innovation and offer the latest in technology, including smart controls when it comes to eco-friendly heating solutions

The Role
As a CSE, you will be trained on all aspects and benefits of our bespoke heating products.

Making sure that you understand the customers needs and current pain points to identify appropriate solutions and prepare indicative quotes and personalised information.

Experience in a building materials/electrical/plumbing environment would be extremely useful.

You will have the opportunity to work closely with your area surveyors, the company directors and external marketing advisors to continually improve the customer journey.

Much of this will be up to you and your drive and ambition.

We believe fully in theteam work ethic, work hard for the team and the team will work hard for you.

Values
We are a value led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing.

What we offer

We offer career progression, competitive salaries, and excellent benefits. We support and train our colleagues to excel as they develop their careers.
A salary of circa £21,500 per year, depending on skills/experience
Realistic OTE of £24,000 driven by sales performance commission scheme
Paid holidays, pensions annual incentives
You will be expected to work in our friendly office for 37.5 hours a week.
An inclusive environment where it is OK to be you

About you

You are a highly motivated, approachable, trustworthy, enthusiastic individual with an eye for detail.
You will need to be adaptable and proactive and not afraid think outside the box
You may well have previously worked in Telemarketing but been frustrated with cold leads or an environment that stifles your initiatives.
You are looking to maximise your earning potential by thinking, trying and measuring.
Flexible enough to consider working an evening here a Saturday morning there instead of the normal 95, if it gets you through to the customer at the right time.
You will strive to give the customer what they want, if they do not need it, you will say so. This makes you & the organisation stand out. Our successes come from our transparency, supportive nature and how much we value our customers