Helpdesk Administrator - Halesowen, United Kingdom - McNamara Recruitment

McNamara Recruitment
McNamara Recruitment
Verified Company
Halesowen, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Would you like to work for an all-round service provider for HVAC - Heating, Ventilation & Air Conditioning and Pest Control.

Are you looking for a new & exciting role within a busy, vibrant office that offer full training & support to all new starters?


My Client is based in Halesowen and will be relocating to Hockley in January 2023 so you will need to be able to commute to both sites if starting before the move.


Helpdesk Administrator x2 positions
Helpdesk position will be working in a very busy service department.


Duties:

Answering the phones.

logging callouts and liaising with engineers to get works completed.

Updating customer portals.

Monthly PPM's keeping to KPI's,

liaising with stores for ordering parts

general administration requirements.


Key Skills:

Call centre or helpdesk experience

Good data entry skills

Good Admin skills

Be PC Literate having worked on MS Word, Excel and also data base systems.


Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Free parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Halesowen: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
One location
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