Client Services Call Handler - Gloucester, United Kingdom - The Benefact Group

The Benefact Group

Verified Company

Gloucester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working hours:35 hours per week, Monday to Friday

Duration:
Permanent

Location:
Gloucester

Job Ref:201706

About the role:

Ecclesiastical Planning Services, who are proudly part of the
Benefact Group, are looking for a
Client Services Call Handler to join our
Gloucester office.

The role holder will work as part of a team to provide a professional, prompt and knowledgeable level of phone-based customer service and associated administration to
Ecclesiastical's Funeral Director business partners and their customers.

This is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation.

Key responsibilities
***:

Act as the first point of contact for inbound calls from Funeral Directors and their customers
Respond to and resolve varied general enquiries, take card payments and provide product valuations accurately and in a timely manner
Manage business partner and customer expectations, ensuring resolution of queries and issues within agreed timeframes and SLAs
Update back office administration systems and complete post call follow up work accurately and within agreed timeframes
Inform customers and business partners by explaining procedures and providing product information
Recognise incidents and complaints and escalate these within agreed SLAs
Maintain and improve quality results by adhering to standards and SLAs; recommending improvements to processes
Provide general administration support to the business as required

Knowledge, skills and experience
***:

Excellent telephone manner, able to demonstrate empathy and resilience
Proven organisational and strong administration skills
Flexible attitude and approach and excellent team player
Experience of Microsoft packages e.g. Word and excel
Educated to GCSE level or above

What we offer
***:

A competitive salary let's discuss it
Flexible working
Group Personal Pension up to 12% employer contribution
Generous annual bonus scheme up to 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
Up to £300 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications

About us:

Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away over £187 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We believe it's essential to attract, empower, grow and reward talented people offer career opportunities and personal development through a fantastic learning and career framework.

Luckily for us, the nature of who we are - our giving ethos, our 135 year history and the diversity of what we do - has built a culture of kindness, of great ambition, of passionate people driven to do better and be better.