IT Support Technician - Hounslow - I-Net Software Solutions

    I-Net Software Solutions
    I-Net Software Solutions Hounslow

    2 days ago

    Description

    Job description:

    Title - IT Support Technician

    Reference: INET/IST/Feb 2026

    Location: Hounslow (Remote working)

    Salary: £35, £40,000.00 Per annum

    Job Open Date: 26th Feb 2026

    Close date: 25th Mar 2026

    Job Summary


    We are seeking an experienced Technical Support / IT Helpdesk Executiveto join our team. In this role, you will be responsible for monitoring and maintaining the company's computer systems and networks, providing first-line technical support to employees and customers.

    You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults.

    Key Responsibilities

    • Provide first-line technical support to employees and customers
    • Diagnose and resolve hardware, software, and network issues
    • Log, track, and maintain records of support queries
    • Analyse call logs to identify common issues and recurring problems
    • Update and maintain self-help guides and documentation
    • Work closely with field engineers for on-site support when required
    • Test, troubleshoot, and repair faulty equipment
    • Ensure timely resolution of IT issues to minimise downtime

    Required Skills & Qualifications

    • Previous experience in IT Helpdesk or Technical Support role (essential)
    • Strong knowledge of computer systems, networks, and troubleshooting
    • Experience with Windows OS, Microsoft Office, email systems
    • Basic understanding of networking concepts (LAN, WAN, routers)
    • Good problem-solving and analytical skills
    • Strong communication and customer service skills
    • Ability to work independently and as part of a team

    Job Type: Full-time

    Benefits

    • On-site parking
    • UK visa sponsorship
    • Work from home

    Work Location: Hybrid remote in Hounslow TW4 6JQ


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