Customer Service Controller - Northampton, United Kingdom - Auto-Rescue Logistics

Auto-Rescue Logistics

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops.

ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.

Hybrid working from home and our Northampton office, we are looking for someone to join our team of Customer Service Controllers.

Our team is customer focused and offers a very high standard of care and communication.

Duties include:

Handling incoming and outbound calls dealing with businesses and the motoring public
To provide accurate and relevant information to various involved parties on a regular and timely basis
Arranging vehicle recoveries as per customer requirements
Dealing with ongoing recovery cases and assisting with any issues that may arise
Arranging assistance for breakdown customers
Taking inbound calls relating to insurance claims and processing the calls accordingly
Building customer relationships and providing second to none customer service

We are looking for someone who:

Is helpful and confident on the telephone
Can use their own initiative
Can work as part of a team as well as independently
Can provide quality customer care and understands the importance of a good customer journey
Is reliable
Is willing to learn
Is methodical and conscientious
Can multitask and be proactive
Has a positive outlook to life and your career

Required Education, Skills and Qualifications

Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public.

A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.

Working Hours:
Our Night Controllers work a 4 on 4 off shift pattern and work 19:00 to 07:00.

We currently have a hybrid working model in place, working two days in the office and the other days remotely.

Your training will be conducted in office for the first two months, once ready to work independently, you will begin your hybrid working.

You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.

All IT equipment will be provided and will need to be collected from our office.

Benefits

Fantastic inhouse training is provided which includes a mentoring stage so you feel comfortable and confident before you start working independently
Company pension scheme
Free onsite staff parking
Contributions towards eye tests and glasses
Casual dress code for our evening and night team
Private health insurance
Death in service insurance
Additional holiday days are awarded for length of service

Job Types:
Full-time, Permanent

Salary:
£23,840.96 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Onsite parking
Private medical insurance
Sick pay
Wellness programme
Work from home

Schedule:

Night shift

COVID-19 considerations:
We are following all government guidelines.

Work Location:
Hybrid remote in Northampton NN3 6RW

Application deadline: 13/08/2023