Workshop Controller- Audi Tunbridge Wells - Royal Tunbridge Wells, United Kingdom - Marshall Motor Group

Marshall Motor Group

Verified Company

Royal Tunbridge Wells, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

**Workshop Controller

Audi Tunbridge Wells**:

Job description

We are seeking a Workshop Controller at Marshall Motor Group's Audi Tunbridge Wells dealership.

This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.

Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed

These include:
25 days annual leave (not including Bank Holidays) increasing with length of service

Colleague referral fee up to £2,000

Discounted Car Purchase Scheme & Colleague Car Benefit Offers

Discounted Service / Parts / Bodyshop services

Training and Continual Self-Development

Free Eye Care Vouchers

Cycle To Work Scheme

Pension Scheme

Employee wellbeing services

Free life assurance equivalent to twice your salary

Loyalty, Above & Beyond and Long Service Awards

Discounted Shopping Portal

What will I do on a daily basis?
Lead, manage and motivate a team of qualified and apprentice technicians

Allocate work orders to technicians, and manage technician clocking on/off, and rostering

Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works

Drive service profitability by ensuring maximum time save and upsell
Manage and update workshop technical solutions including eVHC and service booking database

Provide outstanding customer service to service customers both face to face and by phone

Assist and work closely with the Service Advisor team as required

Do I need experience?

To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible).

You will also have intermediate IT skills, ideally with experience in administrating eVHC software.

In addition to your previous experience, we are seeking individual who display the following attributes:

Strong leadership skills with the ability to lead and motivate a team

A professional and calm approach with strong customer service skills

Strong problem solving skills, with the ability to foresee potential barriers

Why Marshall Motor Group?
We operate 140 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe's largest market-leading integrated digital car marketplace.

The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.