Mobile Funeral Service Arranger - Canterbury, United Kingdom - Dignity Funerals

Dignity Funerals
Dignity Funerals
Verified Company
Canterbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Mobile Funeral Service Arranger

Full-time, Monday to Friday 9am-5pm hours per week)

John Kemp Funeral Directors, Canterbury

Up to £22,841.61 per annum

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.


We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.

Every day, we want to exceed our customers' expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

We are John Kemp Funeral Directors, serving families from our funerals homes in Kent.

We understand that life with those you love is deeply personal, so it is a privilege to honour the final wishes of families as they say farewell to their loved ones.

Our community is very special to us, and we are proud to have such close ties with many places of worship, ministers and local businesses in Kent.

John Kemp Funeral Directors, are looking for a compassionate, dedicated individual to join our team as a Funeral Service Arranger, to advise and support our families across 2 branches when arranging the funeral for a loved one


Our values:

Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry.

With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression.

Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

What Will I Be Doing As A Funeral Service Arranger?

As a Funeral Service Arranger, you will be one of the very first points of contact for our families.

You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.


Other duties will include:
Create a welcoming, safe and caring atmosphere
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to client's who telephone or call the branch
Be available for client's to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

What Do I Need?

A Full UK Driving Licence.
Previous experience within a Customer Service or Administrative position.
Proactive approach and ability to communicate effectively with a wide range of people, both in-person and remotely.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable at all times, acting with professional conduct and showing empathy.
Excellent attention to detail is essential.
A passion for customer service.


Advantageous:
Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Plc is an equal opportunity employer where we celebrate diversity across our business.

We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need.

What are the next steps?

Be one of the first to receive details on all our latest vacancies and register your preferences for job alerts here

Equality, Diversity and Inclusion Statement


Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.


We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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