Service Coordinator - redhill, england, United Kingdom - VeloMini

    VeloMini
    VeloMini redhill, england, United Kingdom

    1 week ago

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    Description
    Our Mission
    At Velomini, we are dedicated to delivering top-tier cargo and vehicle screening systems and services worldwide, helping to combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration.

    Job Title: EMEA Field Service Coordinator

    We seek a highly organized and dedicated EMEA Field Service Coordinator to manage the day-to-day activities of our field service team in support of our Key Accounts.

    Main Responsibilities:

    • Coordinating engineer job allocation, installations, planned maintenance, customer quotes, Call Centre Activity, and other service-related activities.
    • Managing field service allocation, booking planned maintenance, issuing service quotations, and raising new service orders within the ERP system.
    • Overseeing new installations in EMEA service, ensuring end-to-end support from sales booking to customer invoicing and service delivery.
    • Facilitating information flow from external out-of-hours call centres, including overnight shift handovers.
    • Creating contract quotations for renewals, issuing them to customers, and tracking renewals to close.
    • Communicating regularly with key service stakeholders to ensure a consistent approach across EMEA.
    • Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders, and ensuring timely completion of paperwork.
    • Tracking Planned Preventative Maintenance throughout the year to meet target deliverables.
    • Following up on outstanding paperwork requests to maintain an audit trail.
    • Providing regular reports to Service Account Managers, including fleet performance data, planned maintenance deliverables, and open ticket status.
    • Chasing down open quote opportunities and entering bookings into the ERP system.
    • Posting service orders promptly to ensure costs and inventory are accurately recorded.
    • Ensuring all field service jobs are closed and paperwork is completed in the ERP system.
    • Maintaining service KPIs in line with targets set by service management.
    • Generating and providing reports to senior management as required.

    Benefits:

    • Holidays: 25 days holidays plus bank holidays which increases up to 29 days after 10 years' service.
    • Life insurance entitlement from first working day which is four times your basic salary.
    • Charity work: 2 days paid if you wish to volunteer and work for your nominated charity.
    • Birthday off
    • Pension
    • Cycle to work scheme
    • Enhanced Maternity and Paternity pay
    • Healthcare Cash plan
    • Eden Red discounts

    Requirements:

    • At least 3-5 years of experience in a similar role.
    • Experience with Navision is desirable.
    • Proficiency in Microsoft Packages and Microsoft CRM.
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