Receptionist - Bradford, United Kingdom - Oak Glen Surgery

Description

Hours are: 16.75 hours per week(Tues 7:45am 1:30pm, Wed 7:30am 1:15pm& Fri 1:15pm 6:30pm) The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list.

Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Maintaining and monitoring the practice appointments system. Processing telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.

Processing and distributing incoming and outgoing mail. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with practice guidelines.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Clearing and re-stocking of consulting rooms as required. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.

Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy. Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter. To be able to participate in additional reception cover on a rota basis at times of cross cover.


Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.