Customer Service Administrator - Leeds, United Kingdom - Nile Wilson Gymnastics

Nile Wilson Gymnastics

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator - Nile Wilson Gymnastics Leeds

Job Title:
Customer Service Administator

Reports To:
Head Coach / Ops Lead

Location:
Unit 2, Elmfield Way, Bramley, Leeds, LS134UD

Level/Salary Range:
From £8.50 - £10.50 depending on age and experience

Position Type:
Full time hours (37.5 per week), over 5 days. Includes

Saturdays & some early evenings.

Start Date:
Immediate

Reporting to the Head Coach and working alongside the Leeds Team you will be responsible for the day to day customer service and administration and will be the first point of contact for our members and general public enquiries including taking phone calls and greeting customers.

This will include updating and inputting member and new starter onboarding information into our digital system, as well as class bookings on Course Pro.

Offering classes out to those on our waiting lists as well as answering general queries about our gymnastics recreational programmes.

Why Work With Us?

Our vision is to run gymnastics clubs around the country that 'Change the Game', delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone's faces.

The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport.

We believe we can make the local gymnastics club a centre for a family's recreational time during any week.

Person Specification

We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills.

Self driven you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the administration and customer service for Leeds.

You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.

KPI's

General Customer Service for the Leeds Club
Member / New Member queries for Leeds
Updating all Information on Course Pro
Taking Payments
Maintaining the waiting list levels and communication in relation to this

Role and Responsibilities

Administrate all new enquiries across all recreational programmes
Assisting with stock checks / kit levels
Maintenance of Course Pro database
Maintaining and updating all member information
Ensure all Onboarding policies and procedures are adhered to in line with company policies and

BG Guidelines