Central Sales Specialist - Accrington, United Kingdom - MBE Worldwide

MBE Worldwide

Verified Company

Accrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Person Specification:

A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.

Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts.

Excellent written and spoken English.

Strong IT skills, including Microsoft Office.

The role allows for a proportion of home-based working (up to 40%)to meet the needs of the business

Main duties and responsibilities:

Auction Logistics activities:

Training franchisees on the Auction Logistics processes
Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
Monitoring and reporting on the accuracy of the categorisers
Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding predefined service levels
Ensuring that all other customer service requests in relation to "Auction Logistics provided by Mail Boxes Etc." are responded to

Mailbox activities:

Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
Process noncompliant mailbox customers, inline with company policy
Cancel mailbox services at customers request, inline with company policy
Provide support to online mailbox customersGeneral activity:
Providing analysis and inputting on the continuous improvement of the systems and performance of the division
KPI reporting, including but not limited to; Sales income per store Mailbox status (e.g. live, onhold, terminated) New and cancelled customers and non/late payers Auction Logistics monthly sales data

Whilst the role may allow for a proportion of home-based working, the position is office-based. Therefore, you must be able to commute daily, or as required, to our offices in Accrington.

Pay:
£22,500.00-£24,000.00 per year

Benefits: