In Store Operations Specialist - Manchester, United Kingdom - Victoria's Secret

Victoria's Secret

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.

Generalist/Non-Generalist:

Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.

Key responsibilities

-Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks

-Leads delivery teams ensuring product availability is flawless and delivered in a timely manner

-Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent

-Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner

-Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels

-Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard

-Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections

-Supports overall store by demonstrating & training all brand and store initiatives

Qualifications/Preferences

-Exhibits an authentic desire to exceed the customer's expectations -Proven ability to meet or exceed goals preferred

-Demonstrates a sense of urgency

-Has a healthy, competitive spirit, while maintaining a team focus -Is resilient and bounces back quickly from setbacks

-Pursues opportunities to take on more responsibility

-Seeks out coaching from leaders and peers to improve productivity; leads own learning

-Demonstrates ability to improve customer satisfaction and drive customer loyalty

-Demonstrates excellent store operational skills

-Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

Key behaviours/Approach

-Ability to communicate effectively; both verbal and written

-Ability to form an effective and positive working relationships with other team members

-Ability to work in a team environment to achieve goals

-Have a genuine passion for retail

-Demonstrate genuine desire to provide excellent customer service -Ability to multitask with attention to detail

-Enthusiastic and positive attitude to work

-Strive towards our best place to work ethos

Job Types:
Full-time, Permanent

Schedule: