Mobile Service Engineer - Glasgow, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

*Would you be interested to join a leading facilities management company with a reputation for excellence?

Atalian Servest is currently recruiting for a Mobile Service Engineer - Mechanical Engineer to join our passionate and driven team in Glasgow

*Reference: TS/CR/08-07/470/1**Job Title: Mobile Service Engineer - Mechanical Engineer**Salary: Competitive**Working Hours: Monday to Friday - 08:00 - 16: hours per week**Location: Glasgow**Your primary responsibilities will include:

*Technical*- To undertake maintenance duties as required to make sure all reports are accurately completed within specific timescales.

To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance.
Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLAs and quality targets.
To produce accurate documentation as required and to keep uptodate records of statutory inspections e.g. L8 documentation, etc.
Undertake minor quoted works from initial outset, through installation to completion as required whilst completing all required test certification.
To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.
To provide emergency callout response for the client as required and work as part of a callout Rota.
To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.
To provide a professional service and represent the company in a way which ensures customer satisfaction.
To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.
To be fully aware of contractual requirements and customer needs always.
Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy.

*Customer*- Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required.

Developing and maintaining strong relationships with clients, relevant stakeholders, staff and external bodies.
Developing effective communication and strong client/supplier relationships to aid business development and retention.

*Planning & Organising*- Ensuring SLAs and measurable KPIs for all works allocated to you are achieved.

Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA's.
Project yourself, your team and the company in a courteous and professional manner at all times.

*Team*- Participation in FM and Atalian Servest management meetings as required.

Sharing best practices with Regional Supervisors Senior Management and the wider FM team.
Working closely with colleagues across the Atalian Servest group to promote collaboration and integrated delivery of client services.
Work closely with the Regional Supervisor to undertake business improvement projects as directed.

*Health & Safety*- Helping create and maintain a positive safety culture, leading by example at all times.

Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.
Ensuring subcontractors work in accordance with the Atalian Servest Health & Safety policy.
Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / project specific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and delivered to the highest levels of safety standards.
Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off.

*Experience and Qualifications:

Good team member with excellent communications skills with all levels of the workforce.
Technically qualified.
NVQ or City & Guilds in the following: plumbing/mechanical services desired.
Served a recognised apprenticeship.
Planning skills.
Clean Full UK Driving Licence.
Min 3 yrs. experience working within Facilities Management.
Strong understanding of Building Services Infrastructure.
Strong background in Technical Facilities Management with mechanical bias.
Broad knowledge of computerized FM and maintenance management systems (BMS).
The ability to work within a customerfocused environment where brand image is very important.
Sound knowledge of understanding and developing safety documentation to ensure Atalian Servest site safety procedures are always followed.
Customer Liaison skills.
COSHH Awareness.
Full driving licence.
Full disclosure is a contractual requirement.

*Personal Attributes*- Positive and confident.

Customer focussed individual with a proactive approach to working.
Passionate and focused to deliver a firstclass service.
Ability to work on own initiative and or as part of a team.
Ability to work safely always and the ability to understand the contract and Health & Safety requirements/regulations. To lead by example to the team
To attempt to solve issues in the first instance in a manner that will not put the client's products or people at risk.
Possess effective communication skills with the ability to write technical reports and or communicate verbally with the Manager, helpdesk and client representatives.
Ability to use electronic handheld devices.
Ability to identify issues or risks that require escalation as necessary to the Manager.
Supportive team member & role model to others within the maintenance team.
Professional approach & demeanour producing quality workmanship at all times with a smart appearance.
Confidential manner.
Flexible and able to adapt positively and proactively to change.

*Additionally, this role will require NPPV Level 2 security clearance.

*Benefits:

Paid Holiday.
Employee Referral Scheme.
Learning and development opportunities.
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts.
Eye test and glasses reimbursement.
Cycle 2 work scheme.

*How to apply?

*\*\*\

STRICTLY NO AGENCIES \\\Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion.
Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business._

The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector.

Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE.

CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks.

The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change.

Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues.

The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals.

Lastly, ONE is the Atalian Servest innovation challenge.

Open to our 28,000 strong workforce, designed to encourage our colleagues to think outside of the box, allowing us to foster a culture of innovation and divergent thinking.

The driving force behind the Atalian Servest mission is to create social value every day, leaving a lasting impact in the communities in which we serve.

Benefits: