Customer Experience Assistant - Upper Dean, United Kingdom - East Ayrshire Leisure Trust

East Ayrshire Leisure Trust
East Ayrshire Leisure Trust
Verified Company
Upper Dean, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose:


Working within a performance management and continuous improvement framework the postholder will strive to exceed the expectations of the East Ayrshire Leisure Strategy and Delivery Plan and in doing so promote and recognise the importance of people in delivering our vision and values.

This position is within the Visitor Centre at Dean Castle Country Park, Kilmarnock.

Specific duties include, but not limited to:
Providing a warm and personal welcome to visitors, answering questions and providing information as and when required.

Assist in the daily set up of the venue ensuring the venue is fit for purpose meeting all Health & Safety requirements.

Key holding accountablities.

TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Please see the attached Job Specification which outlines all responsibilities and duties for this post.


Rate of Pay:

Rate of Pay - £ £13.25 per hour

Hours of work will be and average of 21 hours to be worked over a 2 week work pattern as follows:
Week 1
Thursday 9.00am - 4.00pm
Friday 9.00am - 4.00pm
Saturday 9.00am - 4.00pm
Sunday 10.00am - 5.00pm

Total 28 hours

Week 2
Thursday 9.00am - 4.00pm
Friday 9.00am - 4.00pm

Total 14 hours


Responsibilities and Our Values:

Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;

  • Being honest and demonstrating integrity at all times
  • Engaging and inclusive with our people, partners and stakeholders
  • Striving for continuous improvement by being ambitious and aspirational in all that we do
  • Taking responsibility and being accountable for our organisation and our service delivery.

Additional Information:


Employment References:
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences.

Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made.

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