- In the Customer Care Exec role, you'll support customers across the Hosting UK brand, handling a mix of renewals and customer care activities, including: managing customer account renewals; responding to general enquiries; handling billing and payment queries; supporting customers with complaints and questions; managing support tickets; communicating with customers via live chat, email, and telephone.
- Work closely with the Renewals Team, meeting renewal targets and identifying opportunities to grow customer accounts by recommending the right products and services in a helpful, customer‑focused way.
- Have experience in sales or renewals – this is great to have, but not essential
- Bring customer service experience and genuinely enjoy helping people
- Are interested in building a future career in sales
- Have a friendly, positive attitude and enjoys building relationships
- Have an interest in IT and technology, with curiosity to learn more
- We have over 25 years expertise in data centre and cloud services
- Over 600 skilled professionals and turnover over £143m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors
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Customer Care Executive - Glasgow - Iomart
Description
Overview
Iomart is a leading UK provider of cloud hosting, data centre, and managed services, supporting businesses with secure and reliable technology solutions. Customer experience is at the heart of Iomart, and every role plays a part in helping customers succeed. Easyspace is part of the Iomart Group and provides web hosting, domain, and cloud services to individuals and businesses looking to get online and grow. Easyspace operates across three brands, offering a range of flexible solutions.
Responsibilities
What we're looking for
Benefits
Salary £24,000-£28,000 DOE + Uncapped Commission + Benefits
Who you\'ll be doing it for
Iomart is the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
What to do next
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on
We're an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
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Customer Care Executive
Only for registered members Glasgow, United Kingdom
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Customer Care Executive
Full time Only for registered members Glasgow
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Customer Care Executive
Only for registered members Glasgow G JD
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Sales Executive – Patient Care
Only for registered members Glasgow, Scotland
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Sales Executive – Patient Care
Only for registered members Glasgow, Scotland
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Sales Executive – Patient Care
Only for registered members Glasgow
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Chairperson
Only for registered members Glasgow, Scotland
-
Executive Director of Corporate Services
Only for registered members Glasgow, Scotland
-
Marketing Executive
Only for registered members Glasgow, Scotland
-
Interim Director of Public Health
Only for registered members Glasgow, Scotland
-
Chairperson
Only for registered members Glasgow
-
Staff Nurse
Only for registered members Glasgow
-
Marketing Executive
Only for registered members Glasgow
-
Marketing Executive
Only for registered members Glasgow
-
Specialist Customer Service Advisor
Only for registered members Glasgow, Scotland
-
Specialist Customer Service Advisor
Only for registered members Glasgow
-
Specialist Customer Care
Only for registered members Glasgow, Scotland
-
Specialist Customer Care
Only for registered members Glasgow, Scotland
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Chief Executive Officer, PERIDOT PARTNERS
Only for registered members Glasgow, Scotland
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Client Services Executive
Only for registered members Glasgow, Scotland
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Interim Director of Public Health
Only for registered members Glasgow