Control Room Operator - Swindon, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Control room operator.
Initial 3-month contract
£12 an hour umbrella
Swindon
7am - 7pm and 7pm - 7am, working on a 4 on 4 off basis. Some weekend work required.

Job Purpose:

Answering "pendant" calls from elderly and vulnerable customers, assessing the Customers "situation", dispatching Homeline Response Officers, calling Ambulances or next of kin, liaising between the different parties and updating core systems.
Supporting the Homeline Response Officer to carry out their duties and responsibilities by reacting to their instructions and requests. For example calling ambulances, passing of information (Medical information, door codes) Responding to silent alarms of inactivity, dispatching the relevant Officer to site
Lone worker checks and escalation.
Out of hours emergency Customer Services calls
Taking details, logging on the Customer Services CRM and escalating where necessary.
To update the computer records of the Homeline system from the information provided by the Homeline Section (Housing Services)
To operate, monitor and react to messages on the various radio communication systems and to record all messages received by and given on those systems.
To carry out periodic checks on all the equipment installed in the Control Room and the Control Room DR site, advising the Supervisor of any defects and actions taken for repair or replacement.
To liase/communicate with the emergency services as and when required when carrying out any duties on behalf of the Council.
To keep abreast of progress in the field of communications and to report, suggest and test on improved systems.