Print Customer Services Executive - Oxford, United Kingdom - Mayfield Press (Oxford) Ltd

Mayfield Press (Oxford) Ltd

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an enviable reputation as one of Oxfordshire's finest print companies, boasting an array of litho, digital and large format equipment and we are looking for a Customer Services Executive to join our team.

You will provide customers with exceptional levels of service; fast, accurate pricing; and regular communication concerning job progression.

The Customer Service Executive will provide a warm welcome along with regular, reliable communication that encourages customers to see Mayfield Press as an extension of their company.

As a member of the Customer Service team, under the guidance of the Head of Client Services you'll be working closely with the Sales team and the various production departments.

This offers a fantastic opportunity to be part of a modern, industry
- leading, multifaceted business.

Key responsibilities

*Manage client orders including associated admin tasks, communications with client, ensuring the quality procedures are followed throughout the production cycle, delivery of product on time to specification within budget

*Deliver against client KPIs and other targets to meet contractual obligations

*Identify potential new areas of business from existing clients and report these to the sales team and Head of Client Services

*Support preparation of client development plans

Skills required

*An open, positive, and engaging communication style

*Ability to manage client expectations around timescales and deliverables

*Understanding of contract requirements: commercial pricing structure, SLAs and measurement

*Ability to work collaboratively as part of a team, and ability to work independently

*Proactive approach - always willing to learn and working to improve processes to ensure efficiency for the business

*Basic Office 365 Experience (Outlook, Word, Excel)

*Good attention to detail

Job Types:
Full-time, Permanent

Salary:
£25k - £35k per year, commensurate with experience.

Benefits: