Bsc Apprentice - Chesterfield, United Kingdom - Post Office Ltd

Post Office Ltd
Post Office Ltd
Verified Company
Chesterfield, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Summary:


Salary:
£17,536

Grade:
Apprentice

Contract Type: 18 month fixed term contract

Location:
Chesterfield

Reporting to:
Team Manager

Division:
Service and Support

The Purpose of the Role:


If you have a passion for helping customers, showing empathy and resolving enquiries, you will find this role challenging and extremely rewarding.

You will have a fantastic opportunity to build meaningful relationships across Post Office Limited and to create positive change for the business.

As an apprentice you would be expected to take a vital role within Service and Support Optimisation.

You will not be alone as you will be mentored to help you achieve your objectives and you will be given the guidance, support and opportunity to make a real difference to the Post Office, whilst also achieving your Customer Service certification.


There are clear progression pathways, and the wider Post Office business and experience gained through the apprenticeship will give insight into the role of a Branch Support Advisor, making a number of career directions possible.


Principal Accountabilities:


  • Provide consistently high levels of customer service to Postmasters, providing support to them, with day to day queries.
  • Help Postmasters over the telephone by using an in depth knowledge base
  • Take ownership of all Postmaster enquiries and complaints, including matters of a complex and sensitive nature.
  • Managing all matters through to satisfactory resolution, and ensuring details are captured and recorded accurately within the applicable electronic data systems
  • Continually suggest ways to improve process based on own experiences and feedback from Postmasters.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will enrol onto the Customer Service Specialist level 3 apprenticeship. You will be supported by your dedicated Lifetime Trainer who will conduct your initial 6 week classroom learning sessions.
  • Your lifetime trainer will use online social platforms or telephone every 4 6 weeks thereafter to support your learning.
  • You will spend on average 6 hours per week on dedicated apprenticeship training activity. Depending on workload activity, this can be done 1 day per week or spread out over the course of a week.
  • The training will include a number of modules including
  • The Customer experience
  • Customer journey
  • Culture and environmental awareness Equality, diversity and inclusion Business focused service

Qualifications, Experience & Skills:

Desired skills and personal qualities

  • Communication skills IT skills
  • Customer care skills Administrative skills Number skills
  • Team working Non judgemental Patience Empathy

Qualifications:


  • GCSE or equivalent English (Grade 4 or Higher) essential GCSE or equivalent Maths (Grade 4 or higher) essential

About Post Office:


The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years.

As one of the country's most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.

We're the UK's largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK's banks and building societies put together.


We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs.

That's why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails.

And we're improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.


Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation


In short
:
Working in partnership, as
one team, we
deliver amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
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