Administration Assistant - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Assistant - Band 2

17 hours per week - Initially 12 month fixed term post (please note there is a strong possibility this post will become permanent after 12 months)

An amazing opportunity has arisen working within the nurse practitioner team in the neurosurgery department at Southmead Hospital.

We are looking for a bright and enthusiastic individual to join our busy, pressurised team to help provide a high quality and comprehensive support.

Main duties of this role will include managing telephone appointments, incoming referrals, providing an admin service for patients contacting the service, as well as all other general administration duties.

Prepare notes for clinics
Send reminder texts to patients
Tracking notes and photocopying
Contacting patient's GP for additional information.
To assist the referral team and booking team in administrative tasks as required by the team leaders.
Answer general hospital queries and appointment queries as appropriate.
Respond to and resolve patient queries where appropriate and in line with departmental guidelines.
Assist in supporting new members of the team
Handle personal and confidential patient related information in a sensitive manner.
Receive and accurately pass on information to relevant personnel/teams.
Maintain and update accurate patient details on hospital computer systems and Microsoft office
Word & Ecel.
Book patient transport in line with the relevant procedure.
Adhere to appropriate booking rules when rescheduling and cancelling appointments.
Generate appointment letters as and when required.
Take part in team meetings and play a role in service redesign.
Display screen user with frequent computer use.
Occasional exposure to aggressive callers who may be verbally abusive.
Occasional indirect involvement with emotional or distressing circumstances.
Occasional emotional effort in reassuring, supporting and providing information to patients
Knowledge and experience of communicating effectively with others.
Educated to GCSE level or equivalent e.g. NVQ Level 2 in Customer Care or previous relevant experience.
Willingness to learn hospital Information Technology systems.
Able to communicate with a broad range of individuals including those whose first language may not be English, in an efficient, sensitive and tactful manner. This includes patients, staff, relatives, GPs and other outside agencies.
Able to organise and prioritise high volume call handling and administrative duties.
Able to accurately amend data in a timely manner whilst answering telephone calls.
Able to operate hospital computer systems following training.
Able to work at the required speed to meet agreed standards and key performance indicators.
Able to work calmly and accurately under pressure.
Able to act with professionalism.
Able to learn relevant Radiological/Medical Terminology.