Customer Service Apprentice - London, United Kingdom - Lewisham Council

Lewisham Council

Verified Company

London, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Customer Service Apprentice

Contract Type:
(Apprenticeship) Full time 35 Hours

Closing Date:
Thursday 13th April 2023, 23:59

Contract Length:14 Months

Location:
Lewisham Borough

Salary:
£11.95 per hour

This is an exciting time to join us at Lewisham Homes and Lewisham Council will become one organisation in 2023, and we want the best in skills and attitude to join us on this journey.

If you have a drive to improve the quality of homes to better the lives of our residents, we want to hear from you.

We are passionate about our staff and our people ambition is to enable staff to be the best they can.

We are looking for a Customer Service Apprentice to promote and deliver the highest standards of customer care in providing a professional, helpful, and knowledgeable service over the phone, at our public receptions and via a range of other channels.

Along with delivering and providing excellent quality front line support for the full range of Lewisham Homes services.

About you:

Experience of

Experience of working in a frontline customer focused environment.
Understanding of the challenges of operating a busy front line, public facing service.
Intermediate level in using Word, Excel & Outlook.
Expresses opinions, information, and arguments clearly verbally and in writing.
Focuses on customer needs and satisfaction.
A 'cando' attitude working professionally with others enhancing the overall customer experience.

Duties will include:

To maintain a polite, friendly, helpful and effective customer focused approach when carrying out all duties.
Provide a professional and knowledgeable service when responding to all enquiries and strive to resolve these at the first point of contact.
Ensure that correspondence, enquiries, and complaints are dealt with accurately, effectively and within target timescales.
Provide general advice and signpost customers to other departments and / or agencies that can offer further support, particularly in cases of vulnerability.
To work diligently towards achieving qualitative and quantitative performance KPIs.

Qualifications:

GCSE passes in Maths and English (or evidence of equivalent competence).

For more information about Lewisham Homes and this opportunity, please visit our website or view the recruitment pack

Closing Date:
Thursday 13th April 2023, 23:59

Application Questions
The answers you give will determine whether you progress to interview.

Lewisham Apprenticeships are ring-fenced to Lewisham residents. Please confirm you are a Lewisham resident?
What is your understanding of Equal Opportunities?
Why do you think that confidentiality is important in this role?
What do you know about apprenticeships?
How do you provide good customer service?
How do you stay organized?