Service Desk Analyst - Wakefield, United Kingdom - Connected IT

Connected IT

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Service Desk Analyst / Technical Support Engineer

An excellent opportunity has arisen for a Technical Support Engineer / Service Desk Analyst to join a company in Wakefield as they embark on a large IT transformation journey, with their IT Department being central to the delivery of the company's new 5+year IT transformation strategy.

The vacancy has arisen due to promotion of another team mate and offers the same progression opportunity to anyone joining the business.

Responsibilities will include:

To act as the first point of contact for users and suppliers for all IT support queries and issues.
Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool.
Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA's
Assign or escalate issues to the appropriate team/third party for assistance when required