Business Admin Apprentice - Oxford, United Kingdom - Skills for Security

Skills for Security

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £256 per week
Duration 18 months
Advert closing date 31/08/2024

Description

Due to business growth, Chris Lewis are now looking to recruit a business admin apprentice. The successful apprentices will be entering into a fabulous environment where all staff are nurtured to grow and develop.

Established in 1993 as Chris Lewis Security Services, Chris Lewis Group has had a long and exciting history.

With nearly 30 years of experience in the fire and security industry, they have worked hard to continually enhance and improve homes, businesses, and schools across the UK.

Day to day tasks for this apprenticeship may include:

Handling engineer timesheets
Liasing with engineers
Booking in jobs
Closing jobs
Communicating with customers
Health and Safety Management
Diary Management
Talking calls and messages
Leading on customer feedback

Entry requirements

Desired skills/qualities:

Live close to the office if you cannot drive
Maths and English at grade 4/C or above, or functional skills level
Good communication skills
Good IT skills
Basic tool knowledge and awareness
Good customer service/care skills

Training to be provided

Business Administration Level 3 Apprenticeship Standard.

Skills for Security will deliver the apprenticeship training, remotely, twice a month.

You will be required to complete all training tasks allocated during your dedicated tutor led meetings on MS Teams and gather any on the job evidence needed to supplement your studies.

The employer will train you on the following areas:

HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs
Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead
Assist team with technical call logging and corrective bookings when appropriate
Processing of cancellations and ensuring sites closed down on Uptick
Assist with daily followups and close down of engineering team
Appropriate team cover for holiday and sickness

Things to consider

The apprenticeship is 12-18 months and therefore, full commitment is required.

Skills required

Array

Future prospects

Progression opportunities will be on offer for the successful apprentice.

Hours per week 40
Working week Monday - Friday
Apprenticeship standard Fire emergency and security systems technician (Level 3)

Oxford, Oxfordshire, England, OX4 2RD