Client Care Assistant - Kingston upon Hull, United Kingdom - Medivet Group Ltd

Medivet Group Ltd
Medivet Group Ltd
Verified Company
Kingston upon Hull, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role
We believe in exceptional care for both our patients and client.

We are seeking a Veterinary Receptionist (Client Care Assistant) to join our practice. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants.


As a Client Care Assistant, you'll use your excellent customer service skills to welcome and assist clients before, during and after every visit.

Although you don't need to have hands-on experience working with pets, a love of animals and their welfare is essential.


From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you'll enjoy a busy and varied front-of-house role.

You'll also take ownership of ensuring the reception and waiting areas always look their best.

40 hours a week some weekends


Key Responsibilities
The duties of the Veterinary Receptionist (Client Care Assistant) include but are not limited to:
Prompt and efficient telephone answering
Dealing with routine client queries
Making appointments
Taking payments
Money handling and banking


Skills and Experience
This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills.

You will be able to multitask, remain calm under pressure and priorities your workload whilst maintaining a friendly and welcoming disposition.

Previous veterinary receptionist experience is desirable but not essential.


Branch
An exciting & rare opportunity for a position as a client care assistant at a busy 24-hour small animal hospital
- working as part of a friendly, hard-working team of vets, nurses & support staff. Must be committed to providing a high level of client & customer care, excellent telephone manner & front of house, friendly, hardworking, organized and must be a team player. be confident to learn & progress to take on administrative duties including taking payments, banking, debt & processing pet insurance. Sense of humour is also mandatory


Job Reference:
FR04259
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