Logistics Planner and Coordinator - Birmingham, United Kingdom - BCA
Description
Logistics Planner and Coordinator
£25,500
Shifts are 0800 to 1900, 4 on 4 off basis
Main purpose of job:
BCA Logistics (
BCAL) is looking to fill a position for a Driver Planner / Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.
Main Responsibilities:
- You will be responsible for the daytoday operations of our team of drivers
- Working closely with the drivers to ensure as a team we deliver a 5star service that exceeds customer expectations
- Building a successful working relationship with the drivers enabling ongoing coaching and development
- To be aware of individual drivers' skills, abilities as well as customer requirements when allocating drivers
- Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
- Taking inbound and making outbound calls to the drivers
- Troubleshooting any issues that have may have occurred
- Liaise with the Planning Team to ensure each journey goes smoothly
- Provide accurate and proactive updates to the Customer Service Team
- Provide out of hour's emergency cover on a rota basis
Essential Criteria
- Excellent UK road and transport network understanding
- Confident to communicate with all team members
- You will be highly organised and have the ability to multitask
- Problem solving skills
- Able to quickly establish good working relationships
- Must have good interpersonal skills and be reliable
- An ability to work alone and as part of a wider team
- IT literate with strong understanding of Microsoft Excel and in house derived systems
Working for BCAL you will receive,
- Company pension scheme
- Childcare Vouchers
- Internal promotion as much as possible
- Cycle to work scheme
- Reward scheme that offers online and High Street discounts
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