Customer Support Specialist - Milton Keynes, United Kingdom - Ideal Personnel & Recruitment Solutions Limited

Ideal Personnel & Recruitment Solutions Limited
Ideal Personnel & Recruitment Solutions Limited
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client has a permanent vacancy for a Customer Support specialist to join their friendly client services team. The role supports the Account Managers and clients and advises on other services.


The job:

Deal with calls, using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.


Maintain up to date and accurate knowledge on the full range of services, to be able to advise customers appropriately.

Maintenance of systems to ensure requirements are recorded and actioned accurately.

Implementation of targeted promotions.

Liaison with internal teams.

Advising clients appropriately about the range of products and services.

Attending events as appropriate and client training on systems where appropriate.


Requirements:


  • Customercentric approach.
  • Appropriate telephone etiquette.
  • Attention to detail.
  • Good administrative skills, able to prioritise workload and work on own initiative.
  • IT literate.
  • Good levels of literacy and numeracy.
  • Problemsolving and solutionsfocused.
  • Positive and constructive approach to working with others.
  • Experience of B2B and B2C client support.
  • Proven experience of working in a fastpaced, changing environment

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person
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