Customer Service Fleet Administrator - South Normanton, United Kingdom - 2Fawcett Recruitment

2Fawcett Recruitment
2Fawcett Recruitment
Verified Company
South Normanton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Customer Service Fleet Administrator


Location:
South Normanton


Type:
Permanent

Hours: 42.5 Basic Weekly Hours.

Start and Finish times to be confirmed.

Monday to Friday.


2fawcett are currently recruiting for a Customer Service Maintenance Controller to work to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts.


Main Duties and Responsibilities

  • Working as part of a team the postholder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
  • To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
  • To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most costeffective option is used as a first choice.
  • To coordinate all breakdown and call handling incidents in line with any predetermined customer SLAs and special procedures.
  • To ensure that all incidents are progresschased through to completion, keeping the customer always informed.
  • To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
  • Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed inline with specific customer and manufacture requirements.
  • To ensure all maintenance record are kept up to date through our supplier portal.
  • Ensure all procedures are adhered to and report all incidents of noncompliance.
  • To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.

Person Specification

  • Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
  • Selfmotivated and able to communicate clearly in both verbal and written formats
  • Ability to work under pressure with mínimal supervision and be a team player
  • Well organised, taking ownership of tasks and being able to work to detail

Employee Benefits

  • Increased holiday entitlement with length of service.
  • Long service awards.
  • Recruitment incentive awards.
  • Healthcare scheme.
  • Cycle to work scheme.

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£28,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • South Normanton (required)

Ability to Relocate:

  • South Normanton: Relocate before starting work (required)

Work Location:
In person
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