Deputy Manager - Greater London - 4C Group

    4C Group
    4C Group Greater London

    1 day ago

    Description

    Overview


    The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi.
    Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves." At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture. Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks.

    Responsibilities

    • Plays a key leadership role in the daily operation and strategic development of assigned Food & Beverage outlets, supporting the General Manager of Bars & Restaurants in all areas including team performance, service standards, guest satisfaction, and profitability.
    • A proactive and hands-on approach, ensuring that all outlets operate in line with company values, brand standards, and operational targets. The Deputy Manager Bars and Restaurants will assume full responsibility for outlet management in the absence of the General Manager of Bars & Restaurants.
    • Oversee and support the smooth daily functioning of all outlets, including restaurants, bars, lounge, and in-room dining.
    • Implement service standards and SOPs consistently across shifts and teams.
    • Lead by example, setting high standards for grooming, conduct, and customer service.
    • Support performance management through regular feedback, coaching, and one-on-one sessions.
    • Ensure a warm, professional, and consistent guest experience across all service touchpoints.
    • Personally address guest concerns and service failures, ensuring effective follow-up and recovery.
    • Support achievement of revenue and cost targets through efficient staffing and resource allocation.
    • Monitor POS systems for pricing accuracy, menu updates, and transaction irregularities.
    • Assist with the preparation of weekly, monthly, and ad-hoc performance reports.
    • Participate in brainstorming and execution of new menus, promotions, and guest engagement activities.
    • Encourage upselling and suggestive selling among team members.
    • Liaise with marketing and sales departments to support outlet campaigns, social media exposure, and events.

    What We Need From You

    • We hire mostly on personality & potential but here are a few of our requirements...
    • Strong food knowledge and service skills.
    • Spirits, wine and general beverage knowledge.
    • Confidence in guest engagement and problem resolution.
    • Team player who can be flexible and happy to both cover shifts and work in other areas as part of their weekly rota structure.
    • Similar bar experience in a five-star hotel would be highly desirable; preferably in an all-day dining restaurant

    What We Offer

    • Flexible working (subject to role and probationary review)
    • Staff accommodation rates across UK (Marriott & 4C Group Hotels)
    • Life Assurance Cover
    • Cycle to Work Scheme
    • Technology Scheme
    • Health Cash Plan (HSF)
    • Referral Bonus Scheme
    • Workplace pension scheme
    • Access to Employee Assistance Program (EAP) and Wellbeing Support
    • Eyecare vouchers
    • Continuous Learning & Development opportunities
    • Recognition Programmes
    • Opportunity to attend Social events.

    #J-18808-Ljbffr

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