Weekend Care Supervisor - Telford, United Kingdom - Home Instead

Home Instead

Verified Company

Telford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description
Home Instead is a family run business, established in 2010.

Our Mission is to be the most admired home care provider in
Newport, Shropshire, by changing the face of ageing and being the first-choice provider of in-home dementia care.

We are the first homecare provider in the region to achieve and maintain a CQC "Outstanding" simply because we pride ourselves on excellence and quality in the care provided to our clients and the support given to our team every day.

Due to further growth and development, we are now seeking another
Weekend Supervisor who would be responsible for ensuring that our clients receive the appropriate support and a high-quality service and that our Care Professionals are supervised, supported, and developed to deliver our services professionally while demonstrating our values.

The role is part time, working alternate weekends 9am to 5pm Saturday and Sunday. There will be a need to attend the Newport (Shropshire) office for handover on Friday at 4pm and Monday at 9am.

Main Responsibilities:

Monitor, mediate, and log both client and Care Professional activity on IQ and People planner including failed log in alerts to ensure the safety of both Client & Care Professionals
Answer all incoming calls and respond to appropriately
Reallocating/covering calls for sickness and informing Clients of changes
Maintaining client and Care Professional relations
To cover visits in an emergency or when there is no other cover available
Ensure that they are available at all times of the required On-Call period
Conduct client QA's and service reviews as required
Maintain accurate client and Care Professional records on Home Instead software and People Planner
Conduct client and Care Professional introductions as required
Build and maintain positive relationships with potential and existing Clients, their families and other professionals involved in their care
Build and maintain positive relationships with Care Professionals, while identifying development and /or training needs
Support and mentor Care Professionals
Maintain regular contact with Clients and Care Professionals

Qualifications

Level 3 NVQ in Health and Social Care or equivalent.
Experience in the care sector delivering a wide range of personal care services.
Experience of working with MAR sheets and medication in a supervisory role.
Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
Knowledge and understanding of legislation and regulations specific to Health and Social Care.
Good communication skills with the ability to build rapport quickly.
Must be confident to use care management technology including providing support and training to Care Professionals.
Must understand the importance of confidentiality working within current legislation.
Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
Must have full driving licence and means of transport if required within the territory to visit clients.
Be organised and flexible to meet the needs of the business.

Additional Information

Benefits: