IT Helpdesk Engineer - Farnham, United Kingdom - Search Recruitment

Search Recruitment

Verified Company

Farnham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Helpdesk Engineer

Working for a successful IT solutions company based in Farnham, Surrey.

As a Managed IT Service Provider, they offer a varied range of dependable, high-quality technical support and IT solutions to our external customer base predominately centred aroundMicrosoft technologies.

We are looking for an enthusiastic and ambitious individual to join our great Helpdesk Support team on a busy service desk where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks.

You'll bea key member of our team at the forefront of our technical support from the helpdesk and onsite with customers.

Your key role responsibilities will be:

Develop and maintain good working relationships with clients to promote high level of customer service
Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs
Resolution 2nd line support issues and working with senior technicians and thirdparty suppliers when required
Routine systems administration tasks: typical issues will be faults with endpoint operating systems, software and hardware
Troubleshooting for resolution of backups, internet connectivity, networking with routers/firewalls/switches and

Windows Server administration

Administration of Microsoft Office 365 and Azure tenants
Building and configuring server hardware and network equipment ready for deployment
Onsite deployment of new and breakfix IT equipment, such as new PC/Server and networking devices

Your previous technical experience will include:

Administration and troubleshooting of Active Directory, Group Policy, DHCP & DNS
Administration and troubleshooting of Microsoft 365 products including Azure AD, Exchange online, Teams, SharePoint and InTune
Administration and troubleshooting of Routers, Firewall and Switches
Understanding and configuring TCP/IP Networking, LAN, WAN, RRAS, IPSec, SSL
Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals

What you bring to the role:

You will be currently working in an IT Support environment preferably a Managed Service Provider with 3 years' experience and able to demonstrate exceptional 1st & 2nd line problem solving skills.

You will need to be highly organised, focused individual withexcellent communication skills, telephone manner, and the talent to work well individually and part of a trusted team.

You will need to be a punctual individual, with the ability to meet deadlines, and administration should be of the highest standard.

You will need to have a full, clean UK driving license, use of a car and willingness to travel to customer sites.

Current studies or existing qualifications towards Microsoft certification would be a strong advantage but not essential.

What we offer in return:

We are committed to training you to become a more successful IT Helpdesk Engineer and leading to confident onsite deployment engineering.

This will be delivered on a one-to-one mentoring basis and some self-study to learn technical skills. We are also committedto your onward training towards your Microsoft and third-party accreditations.

For your commitment we will offer you a competitive salary to which we award growth on your performance, progression and desire to succeed in your IT career.

40 Hour week Monday to Friday, 25 days holiday, a contributory pension, private health care (afterqualifying period) and free onsite parking.

Search Recruitment Ltd is acting as an Employment Agency in relation to this vacancy