2nd Line Service Desk Engineer - Leeds, United Kingdom - vertex-it-solutions

vertex-it-solutions

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role
:2nd Line Service Desk Engineer

Reports to
:
Service Desk Manager

Our client are an established and successful solutions and services provider who support clients in the Yorkshire and surrounding areas.

Due to their continued growth, they are currently looking to add to their existing service desk team.

The 2nd Line ServiceDesk Engineer will be responsible for supporting helpdesk tickets and in addition to assisting with clients various builds requests.

We are seeking a highly self-motivated, organised, customer focused and career driven individual.

Responsibilities

Good cloud technology experience with Office 365 and Azure
Manage client PC builds efficiently and in an organised manner
Ensure that set SLA's are met within the time limit agreed
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA'S)
Support of disaster recovery solutions
Experienced in technical support at the network level such as DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security
Support of server issues prior to escalating to 3rd Line
Remote access solution implementation and support: VPN, Terminal Services, and Citrix
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional requirements: