Supported Housing Assistant - Redhill, United Kingdom - Raven Housing Trust

Raven Housing Trust

Verified Company

Redhill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£23,500 pa

Full time

Commutable to Redhill or schemes as needed

Fixed term contract until March 2024
Raven is here to make a difference, working as a team to build homes and change lives

We're also ambitious:
a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We are currently recruiting for a
Supported Housing Assistant to join our Supported Housing team - who work proactively with customers to successfully maintain their tenancies, in order to move on to a more permanent accommodation via the local borough's housing register.

What you'll achieve in the role:
The focus of this role is on tenancy management, data and customers.

We will count on you to support team members to manage issues relating to tenancy law, including lettings, low level arrears and disputes.

You will also be expected to support community events and liaise with housing choice regarding voids and lettings.

Key responsibilities include:

Provide administrationbased support for the team, taking calls when colleagues are out of the office, and for the lettings process
Support improvements to IT systems, in particular tenancyrelated processes
Work with colleagues in other teams to assist with the delivery of the support service
Achieve targets for responding to customer queries and monitoring all actions on Raven's housing management system or other IT systems
To work within Raven's Health and Safety policies and procedures

What you'll bring to Raven:

For this role, we are looking for someone with the following:

Experience of providing administrative support
Educated in Maths and English
Excellent customer service, IT and communication skills, both verbal and written
Strong organisational, time management and administrative abilities

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

If you're new to the industry, it's no problem If you have the skills and the right attitude, we can train you to be successful

DBS clearance will be required for this role.

What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another.

What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucherbased recognition scheme
Retail discounts

Closing date: 18 April 2023

Job Types:
Full-time, Fixed term contract

Contract length: 11 months

Salary:
£23,500.00 per year

Work Location:
One location