Collections & Recoveries Agent (Hybrid or Remote) - London, United Kingdom - Zopa

Zopa

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Story

Hello there. We're Zopa.
We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.

The Collections & Recoveries Team is a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases.

You'll will be joining a friendly and supportive team. This core team are our Customer Champions and care about our customers and reflect that in everything you do.

This role can either be fully remote or hybrid.

Please note you will be required to work on a shift rota:

Monday - Friday

08:00-16:30

09:00-17:30

10:00-18:30

11:30-20:00

A day in the life:

Making outbound calls through a dialler system to discuss repayment of the borrower's outstanding arrears
Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
Speaking to customers on live chat
Administrative work dealing with correspondence from third parties such as debt management companies and insolvency practitioners
Completing and reviewing income and expenditure forms with the view of agreeing realistic payment plans based on borrower affordability
Signposting borrowers with financial difficulties to notfor profit debt agencies

About you:

You will have previous experience of working in a customer focused environment, with telephone/call centre duties ideally in a debt recovery/collections role
You will be familiar with FCA regulation, data protection, and antimoney laundering principles
You will have excellent oral and written communication skills
You will be punctual and flexible in adapting to changing environments based on role requirements
You must be confident in using Microsoft Office such as Outlook, Excel and Word
You are friendly and empathetic
Excellent teamplayer who can work independently and adapt well to change
You are compassionate, grounded, logical and objective; able to follow through on difficult decisions

LI-LH1

Flexible working? Yes please
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance.

Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.

Not only that - you'll also have the option of working from abroad for up to 120 days a year

But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.
Subject to having the right to work in the country of choice

Diversity Statement
Zopa is proud to offer a workplace free from discrimination.

Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work.

Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.