1st / 2nd Line Support - Manchester, United Kingdom - Maxwell Bond

Maxwell Bond

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st/ 2nd Line Support Engineer // Permanent // Manchester // Remote Work // Salary: £27k
How would you like to work on a greenfield project where you will have the opportunity to make your mark on and influence the IT department?

A great opportunity has come up to work one of the UK's leading SaaS vendors who are currently making massive moves in the industry.

With big growth comes great opportunities for progression and a continued need for IT support, which is where you will be vital to the organisation in the capacity of the 1st/ 2nd Line Support Engineer.

What can they offer you?

Learning and development from day one which means great opportunities for growth
Company pension scheme
Private medical healthcare
Free onsite parking

What you'll be working on:
**Logging tickets for any issues raised

**Escalate problems, promptly allocating unresolved calls

**Maintain the log and advise customers of actions taken

**Develop a good understanding of internal platforms

**Perform any other tasks as requested by your Team Lead

**Support with general queries, advice and sales related issues

Your profile:

Previous experience in a 1st/ 2nd Line Support environment, strong communicator, ability to understand the needs of customers, previous experience with Zendesk, ability to learn new systems, organised

This is a great opportunity for an ambitious engineer who is looking to grow and develop. They've also got a very straightforward interview process and are immediately available for interviews

1st/ 2nd Line Support Engineer // Permanent // Manchester // Remote Work
**Salary: £27k