Housing Officer - London, United Kingdom - Wathamstow and Chingford Almshouse Charity

Description

We are a super, successful and one of the UKs longest established Charities and are looking for a Housing Officer to act as a first point of contact & support for residents and to deliver the day-to-day housing management services.

Our history as an Almshouse Charity dates back to 1527 and we have a property portfolio that includes Grade II listed buildings and a new, award-winning state of the art Almshouse.

We are searching for a housing officer to join our team and help support in the management of the property portfolio and programmes that promote the wellbeing and independence of residents.

You should have a genuine interest in people, housing, customer service and in making a positive contribution to helping develop a thriving, supportive and friendly environment for our residents to promote wellbeing and independence.

• Ideally, you will be qualified to at least at 'A' level standard, with excellent English, numeracy and communications skills, and be familiar with property management and maintenance matters.
• You will have a cando attitude, be selfsufficient, able to work on your own initiative and have high professional standards for customer service delivery.
• You will have a strong personal and professional set of values that help you perform your work, collaboratively, safely and effectively.

• Estate management within a small team, deliver and manage housing related services including, void management, repairs, visits to applicants, report writing.
• Develop and maintain positive relationships with residents, contractors, the charity's trustees, GPs and statutory agencies such as DWP, Social Services, local authority.
• Work with residents on any issues concerning money management, health, personal and social matters that affect their general wellbeing and signpost and liaise with appropriate agencies.
• Record and keep under review the effectiveness and appropriateness of care and support services provided to residents by others.
• Be alert to potential Safeguarding cases working with the Sheltered Housing Officer & Clerk to the Directors, raise online safeguarding reports to Adult Social Care as appropriate.
• Manage any breaches of licence or inappropriate behaviour by residents.
• Support the Finance Manager in the management of arrears of weekly charges, including liaising with the resident, Housing Benefits Department/DWP as required.
• Providing general housing advice to applicants, informing them of the process, criteria and waiting list details.
• Requires working occasionally at the weekend to remotely undertake the resident call up
• Requires any other reasonable task to be performed as directed.

• A comprehensive induction programme, with opportunities for further training and development.
• Competitive rates of pay linked to qualifications and good holiday allowances.
• An annual leave sale/purchase scheme
• The role is largely site based with some flexibility to work from home.
• A challenging and rewarding working environment that delivers great levels of job satisfaction.