Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Multi TradesRecruitment

Multi TradesRecruitment

Verified Company

Newcastle upon Tyne, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Trades Recruitment are seeking a Customer Service Supervisor to join our team at our Shared Service Centre in Newcastle.

As a Shift Supervisor, you will provide support to our Facilities Management Helpdesk, ensuring the delivery of excellent customer outcomes and assisting in supporting a team of Customer Service Advisors during out of hours service delivery.

Responsibilities:

Deliver easytouse accessible services and ensure quality outcomes for customers
Support the delivery of an effective and efficient operational service
Assist team leaders with any performance management requirements
Ensure adherence to key metrics linked to maximising productivity, improved quality, and KPIs
Act as a point of escalation for Advisors to manage more complex enquiries
Ensure all SHEQ responsibilities are adhered to
Be the key link between the Out of Hours and In Hours teams

Requirements:

Experience in a customer service role, preferably within facilities management or a related field
Strong leadership skills and the ability to manage and motivate a team
Excellent communication skills, both verbal and written
Ability to work flexible hours, including mornings, evenings, nights, weekends, and occasional travel to other sites