Technical Support Advisor - Gloucester, United Kingdom - i2i Recruitment Consultancy

i2i Recruitment Consultancy
i2i Recruitment Consultancy
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Technical Support Advisor
Gloucester
£22,000**
_Do you love technology? Are you looking to progress your IT career with a market-leading, global organisation?_
This is a fantastic opportunity for you to join a busy and thriving company based in Gloucester.


The Role

  • Taking ownership of support requests ensuring they are resolved to the customers' satisfaction
  • Upselling suitable products based on the customer's needs
  • Quickly identify problems that need to be escalated to the next level of support
  • Creating a record of each customer problem and administer the process
  • Educating the customer where possible, to reduce their need to contact support
  • Promote and provide support for new products
  • Maintain an uptodate knowledge of products, hosting technologies and competitors
  • Working to targets to achieve SLA's
  • Passion for the technology sector
  • Highly motivated and customer focused
  • Good organisational skills and have the ability to multitask
  • Excellent written and verbal communication


If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

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