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Customer Service Advisors - Slough, United Kingdom - Lloyd Recruitment Services Ltd
Description
Customer Service Advisor
This is an office-based position.
Lloyd Recruitment are pleased to be working with an established company based in Slough.
As a Customer Service Advisor, you will be the first port of call for customers to log repairs and aid in any queries or questions whilst ensuring customer satisfaction is always met.
- Pickup all incoming calls within set timescales (20seconds)
- Regular watch of the wallboard to see calls is queue etc.
- Keep customers informed and updated at all times ensuring the customer experience/service is met throughout the call
- Pass calls to relevant departments
- Liaise with the planners with queries called through
- Liaising with the planned works team if a query comes through for planned jobs taking place
- Help the Customer Solutions Supervisor with Adhoc requests/tasks
- Aid team members as and when required
