Service Architect - St Albans, United Kingdom - XMA

XMA
XMA
Verified Company
St Albans, United Kingdom

15 hours ago

Tom O´Connor

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Tom O´Connor

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Description




JOB TITLE:
Service Architect




SALARY:
£70,000 - £80,000 + £6,000 Car Allowance




BENEFITS:
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the

Quarter, Employee Referral program




LOCATION:
St Albans/Hybrid

Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology.

An exciting opportunity has arisen at XMA for a Senior Service Architect to join the business. As an ITIL Certified Lead Service Architect, you will embrace a hands-on leadership approach, supervising and mentoring a team of Service Architects, while demonstrating your extensive knowledge designing comprehensive services encompassing Workspace, Data, Network, and Security technologies that deliver tangible business benefits.

JOB SPECIFICATION:
Service Architect
As a Service Architect you will be very much a hands on Architect who also manages and coaches the other service architects in the business, you will play a central role in senior management encompassing budget management and resource management


This will also include:

  • Presenting progress reports, and strategic plans, and preparing materials to facilitate informed decisionmaking by senior management.
  • Working closely with customer success, business management, sales, bids, professional services, support, vendors and Extend partner teams to:
  • Identify and qualify opportunities while comprehending the customer's service needs.
  • Develop tailored service designs for inclusion in bids and proposals.
  • Develop commoditised service offerings across Enable, Assure, and Managed tiers.
  • Work with relevant Third Parties to agree and create integrated service offerings.
  • Designing and developing innovative IT service solutions tailored to client requirements, encompassing areas such as Workspace, Data, Network, and Security technologies.
  • Translating complex service concepts into clear and concise business benefits for clients, effectively communicating the value proposition of proposed solutions.
  • Ensuring IT service solutions adhere to ITIL best practices and meet or exceed client expectations in terms of quality, cost, and time.
  • Creating and maintaining documentation, including service designs, a services catalogue ensuring accuracy and consistency.
  • Supporting the continuous improvement of service offerings and processes within the organisation, identifying opportunities for innovation and optimisation.
  • Growing business by nurturing client relationships, continuously adding value and expanding service offerings to increase revenues and margins from both new and existing customers.

REQUIREMENTS:
Service Architect

  • Strong understanding of ITIL service design and transition processes. Ideally ITIL v3 Certified.
  • Experience in developing Shift Left approaches and streamlining Service Desk processes.
  • Experience cultivating and growing customer relationships by understanding their needs and challenges, leading to quantifiable sales results.
  • Comprehension of ESG principles and TX concepts and their implementation in creating SMART Solutions.
  • Familiarity with project management methodologies, such as Agile or Waterfall.
  • Proficient in handling personal timesheets and conducting capacity planning to ensure ontime task completion and efficient time utilisation.
  • Bid writing experience will be desirable but not essential.

KEYWORDS:
ITIL v3, v4, Bid Writing, Service Architect, Service Desk, Service Delivery, Helpdesk, Agile, Scrum, Waterfall


Salary:
£70,000.00-£80,000.00 per year


Benefits:


  • Casual dress
  • Company car
  • Company events
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • St Albans, AL2 2DQ: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in St Albans, AL2 2DQ
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