Onboarding Executive - London, United Kingdom - Moneycorp
Description
Who We Are
Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years.
With our extremely rare single IBAN multi-currency account, we are able to assist with a variety of different payment needs, including business payment solutions, personal payments abroad (for example buying a property), travel money, as well as the ability to offer interest on deposits.
Supplementing this, we also support the global supply chain of wholesale banknotes through our Financial Institutions Group (FIG) and partnership with the US Federal Reserve Bank, to build deeper payment relationships with international banking customers.
It is through obtaining our own banking and payment licenses, the acquisition of two banking platforms and access to 16+ liquidity providers that we are able to proposition a trailblazing FinTech payment infrastructure that simplifies our customer's diverse business needs and reduce their costs.
There is no doubt that we are a major player and differentiated ourselves in a continuously evolving and competitive industry.
With 600+ employees, Moneycorp prides itself in attracting some of the world's top talent and the people who work at Moneycorp are truly behind its continued success.
As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless.
We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business.
To find out more about our journey click here.Who You Are / Your Next Challenge
In today's market, there is a multitude of challenges that businesses face when looking to fulfil their banknote requirements, especially as major banks look to scale back on non-core products.
Such access supports Moneycorp's global ambitions in supporting frictionless commerce through the development of a more competitive supply chain with the highest levels of compliance.
We understand the importance of a service provider that has reliability and longevity, with a specialist, dedicated team at our customer's disposal.
To ensure this level of service is continued we are searching for a highly collaborative and commercially astute
Onboarding Executive, FIG to join our vibrant
Financial Institutions Group (FIG)
Team at Moneycorp, based in our London office.
Reporting to the Head of International Sales - FIG, your primary responsibility will be to build and maintain an incredible client onboarding experience to our FIG clients.
As the initial post-sale point of contact, you will strategically establish our client's relationship with our Customer Success team to support a lasting and successful partnership This will involve guiding prospects through the onboarding process as well as collecting and collating prospect and client documentation.
You will also help the team by maintaining our CRM and dealing platform records and liaising with a range of key stakeholders internal stakeholders such as the Compliance and Legal teams to ensure timely onboarding.
The role offers vast exposure and opportunity to work closely across a variety of business areas and external stakeholders including US Federal Reserve Bank, Central and International Banks, regulators, auditors and key internal staff members.
As such we are ideally looking for someone who has proven experience as a Client Onboarding Executive, or has previous experience as a KYC Analyst / Customer Support role with a huge appetite to step up and can demonstrate that they are a self-starter and can work in a fast-paced environment, has a methodical and organised approach to managing tasks, is able to communicate and collaborate confidently with a diverse range of stakeholders with vary needs and possess great attention to detail which complements their customer service mindset to help the business deliver and maintain an excellent client onboarding process.
What we're looking for / Skills that will help you in the role
To excel in this role you would need high level of accuracy, be well organised and articulate.
Good working knowledge of local KYC procedures.
Able to demonstrate up to date knowledge of key legislation / regulatory frameworks for the markets Moneycorp operate in.
Ability to maintain and update relevant data onto a CRM and dealing system
Ideally some customer service experience and lateral collaboration with other team members in a firm.
Proficient at establishing credibility quickly and building relationships at all levels, influencing a range of stakehol
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