Customer Service - Salford, United Kingdom - Leep Utilities

Leep Utilities

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE PURPOSE
Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK.

With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK's leading private real estate investment and infrastructure companies, The Peel Group.

We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

Reporting to one of two newly appointed Team Leaders (Water), this role is responsible for the end to end delivery of amazing customer experiences for our regulated fresh and wastewater customers.

The role is dedicated to providing support to customers from the moment they onboard with us, right up until they leave (and everything in between)

PRINCIPLE DUTIES & RESPONSIBILITIES

Take ownership of a dedicated customer patch and deliver great results from start to finish.
Undertake key billing, customer service and collections activities on customer accounts.
Handle key account functions including movers, complaints, payment plans and ticket logging.
Be passionate about delivering great outcomes for customers.
Account cleansing through exception report management
Administrative duties relating to payments, asset failures, affordability checks etc
Deliver exceptional service in line with customer satisfaction OKRs.
Investigate complex customer queries and provide clear resolutions for customers.
Work as part of a wider team to improve overall customer satisfaction.
Any other duties as requested by your line manager such as CMOS, training, exceptions etc.

KNOWLEDGE & SKILLS REQUIRED

Customer Focused
Great Communicator
Team Player
Passionate about Improvements
Embracer of Change

Keep the Leep values at the front of your mind in everything you do

Safety
Customer Promise
Accountability
Reliability
Respect
Flexibility

BENEFITS OF WORKING WITH LEEP
Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of You will also benefit from