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  • Customer Success Manager - Newcastle upon Tyne - OEC

    OEC
    OEC Newcastle upon Tyne

    6 days ago

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    Description

    About OEC

    For over two decades, OEC has experienced significant global growth, expanding to more than 1,000 employees with consistent double-digit revenue increases.

    We provide innovative software solutions to professionals in the automotive parts and repair industry, fostering a dynamic work environment, employee recognition, and opportunities for technology development and implementation.

    Position Summary

    We are seeking an accomplished Customer Success Manager to drive OEM engagement within our Mechanical Trade Programme and Collision Link network.

    This role requires expertise in OEM parts procurement, manufacturer-dealer relations, and the collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimizing trade programme strategies to increase dealership adoption.

    Key Responsibilities

    • Expand OEM participation in Collision Link and the OEC Mechanical Trade Programme.
    • Develop and execute OEM-specific incentives, including Total Loss Avoidance (TLA) strategies to retain vehicles in repair, OEM parts conversion programs to compete with aftermarket suppliers, and manufacturer-backed pricing incentives to increase dealership adoption.
    • Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
    • Collaborate with OEMs to tailor trade programme incentives for dealership growth.
    • Optimize parts inventory strategies, helping OEMs increase genuine parts sales.
    • Monitor key performance metrics, including OEM parts conversion rate, manufacturer engagement growth to new OEM partners, and revenue targets from OEM parts procurement.
    • Report on program effectiveness, customer feedback, and dealership performance metrics.

    Requirements

    • Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision/parts industry.
    • Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
    • Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
    • Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
    • Data Analysis & Market Strategy: Ability to track KPIs, analyze trends, and improve OEM processes.
    • Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships, and Bodyshop's.

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