Training Coordinator - Oldham, United Kingdom - Amberstone Security

Amberstone Security

Verified Company

Oldham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Detailed job description

Overall purpose:

Main duties / key responsibilities:

Supporting Amberstone's internal Training Partners in the delivery of training activities
Administration of training planners, dates, and venues
Creating relevant inhouse training programmes and resources for staff
Providing vital information about training sessions and informing personnel about available training
Liaising with management, HR, Customer Service & Operations to create training plans
Ordering training supplies and materials to enhance the instruction programme
Colleague enrolment on to our Learning Management Systems
Keep My Learning accounts up to date by removing leavers and duplicate accounts
Monitor training within our internal training platform and report on areas of improvement
1st line training query support linked into business functions and our external 3rd parties
Processing and logging invoices
Shared Training inbox management answering simple queries, forwarding others to correct team
Receive, monitor, and evaluate feedback from learners, highlighting to Training Manager as necessary
SIA compliance checks
Electronic filing using SharePoint / Office...

Working relationships:

Internal:
This role is part of the Compliance team reporting into the Training Manager. There will be cross department interaction to handle full life cycle of training and training bonding.

External:

there will be supplier and training provider relationships that must be fostered and maintained to ensure best value and excellent customer service for the Company.

Additional information:

This is a new and developing role, this document is intended as a working document and the role will develop over time.

A six-monthly review of the job description will take place while the role is evolving - expect two years to finalise it.

Responsibilities & Requirements
Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the position.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Person Specification

Education / Qualifications / Training required:

Essential:

A good standard of general education is required to fulfil the requirements of the role

Desirable:

Administration qualification

Previous work experience required:

Essential:

Experience of providing a highquality administrative service within a fastpaced business
Customer service
Security industry knowledge

Desirable:

Training administration experience
Electronic security knowledge

Knowledge and experience:

Essential:

Great interpersonal and communication skills both written and spoken
A demonstrable ability to constantly improve systems, processes, and results.

Desirable:

Knowledge of Microsoft Teams and SharePoint
Knowledge of course booking software

Personal skills/behaviours/qualities:

Essential:

Great interpersonal and communication skills both written and spoken
Can do attitude and able to use own initiative
Mindset that produces everimproving business process
Confident at dealing with all levels or stakeholders across the organisations
Good completer/finisher skills will be needed to ensure that tasks are delivered to the required standard and on time.

Desirable:

Additional information: